Frequently Asked Questions
Find answers to common questions about our products, ordering, and services
Absolutely. Galastar pinball machines China editions are built with reinforced cabinets and professional-grade components. By sourcing pinball machines directly from our China facility, you get the latest digital and mechanical innovations at a fraction of the cost of Western distributors.
Yes, we offer volume discounts for bulk orders. The more you order, the better the price. Contact our sales team with your requirements for a customized quote. We also have special promotions and deals throughout the year.
Yes, we maintain a comprehensive inventory of spare parts for all our products. Common wear items and replacement parts can be shipped quickly. We typically ship spare parts within 1-2 business days of receiving your order.
Yes! Our capsule machines China production line allows for full OEM customization. You can order capsule machines with the Galastar logo or your own custom “wrap.” These are perfect for vending small toys, bouncy balls, or promotional tokens.
Absolutely. Our crane machines feature an advanced digital mainboard that allows owners to easily adjust claw strength, prize pick-up power, and winning ratios. This ensures you can balance player excitement with your venue’s profitability.
Yes! We offer customization services including custom colors, branding, logos, and artwork. Minimum order quantities may apply for custom designs. Contact our sales team to discuss your specific requirements and get a quote.
Absolutely! We welcome customers to visit our factory. You can see our production process, quality control procedures, and test our machines in person. Please contact us at least one week in advance to schedule your visit.
Yes. All Galastar machines, including our crane and vending units, are designed with universal compatibility. They support standard coin mechanisms, bill acceptors , and modern credit card/QR code payment systems for seamless global operation.
Yes, for qualified customers and larger orders, we can offer payment terms such as 30% deposit with balance before shipment, or other arrangements. Payment terms are evaluated on a case-by-case basis. Contact our sales team to discuss your requirements.
Yes! We provide comprehensive installation support including detailed installation manuals, video tutorials, and remote support via video call. For large orders, on-site installation services may be available. Contact us for details.
Yes! We ship to over 50 countries worldwide. We have extensive experience in international logistics and customs clearance. We can arrange door-to-door delivery or port-to-port shipping based on your preference.
We use professional export packaging including: foam padding for all edges and fragile parts, plastic wrapping for moisture protection, wooden crates for extra protection, and proper labeling with handling instructions. All packages are insured.
To claim warranty service:
1) Contact our support team with your order number and issue description
2) Provide photos or videos of the problem,
3) Our team will diagnose the issue and arrange for parts replacement or repair guidance,
4) We’ll ship replacement parts free of charge if covered under warranty.
You can place an order through multiple channels:
1) Contact our sales team via email or phone,
2) Submit an inquiry through our website contact form,
3) Chat with us on WhatsApp. Our team will guide you through the entire process and provide a detailed quotation.
Prize draw machines create a “spectacle” effect that draws a crowd. Our Galastar prize draw machines are designed with transparent displays and high-energy sound effects to encourage repeat play, making them an essential addition to any entertainment center or retail space.
Production time is typically 7-15 days for standard models. Shipping time varies by destination: 3-7 days for air freight, 15-35 days for sea freight. We provide full tracking information and updates throughout the shipping process.
We offer 24/7 technical support via phone, email, and video call. Our experienced technicians can help with troubleshooting, maintenance guidance, and repairs. We also provide spare parts and can arrange for remote diagnostics when needed.
The warranty covers: manufacturing defects, faulty electronic components, structural issues, and defective parts. Not covered: normal wear and tear, damage from misuse or accidents, modifications not authorized by us, and damage from natural disasters.
While the terms are often used interchangeably, claw machines typically refer to the classic toy-grabber setup, whereas crane machines often include larger-scale hardware for high-value prizes. Galastar offers both claw machines and crane machines with adjustable grip strength and customizable LED lighting to match your venue’s branding.
Our MOQ is just 1 unit! We understand that many businesses want to test products before bulk ordering. Whether you need one machine or a hundred, we’re ready to serve you.
For standard models like the Mini85, the manufacturing lead time is typically 7–14 days. Shipping times vary by region, with North America and Europe usually taking 4–6 weeks via sea freight. We provide full tracking and insurance for all international exports.
We accept multiple payment methods including T/T (Telegraphic Transfer), L/C (Letter of Credit), PayPal (for smaller orders), and Western Union. For established customers, we may offer flexible payment terms. Contact us to discuss the best payment option for your order.
We provide a wide range of vending machines, including snack, drink, and specialty combo units. Our vending machines China export division handles all the logistics, ensuring that your vending machines arrive pre-configured and ready for immediate plug-and-play operation.
All our products come with a 1-year manufacturer warranty covering defects in materials and workmanship. The warranty includes free replacement parts for any manufacturing defects. Labor costs may vary based on location and situation.
Galastar is a leading brand providing high-quality, factory-direct arcade machines in China. We combine competitive Chinese manufacturing pricing with international quality standards. Whether you need a single unit or a bulk order of arcade machines China-wide, Galastar ensures rigorous testing and reliable after-sales support.
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